In this interview with Profile Magazine, McKinsey senior partner Seth Goldstrom discusses how the concept of transformation has evolved over recent years, shifting from a focus on the balance sheet to a more holistic approach.
He shares how “the aperture of impact has widened” to include an emphasis on customer satisfaction, ESG, and diversity, equity, and inclusion.
In the interview, Seth also highlights how the levers for delivering transformation have changed:
“Over the years, the levers have changed—now digital and AI [artificial intelligence] are prominent. Today, we also think a lot more about capability building and how do you make the change more sustainable over the long run. Conventional wisdom has generally been that there are maybe three or five things to fix and improve in any organization. Now we want to impact thousands of little things. We have systems, processes, and tools to get thousands of things done. That’s what leads to total transformation as we help a company harness everyone so each person in the entire company has a few improvements to focus on. It all adds up.”
Read more of Seth’s insights in the article here.